Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 7 working days from the day after you receive your goods. Any goods sent back to us without prior company approval will not be refunded, replaced, or repaired and any costs we incur for this return will be passed onto the customer.
You must ensure that they are properly and securely packaged and labeled with our address; The cost of returning these goods is at your expense and we would always recommend the use of a tracked postage service such as Royal Mail’s Signed For service. No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason. Under the Sale of Goods Act 1979, you may be entitled to a refund, replacement or repair where goods are faulty or not as described. If you believe any of these to be the case please email, or write to us within 30 days
Items must be returned within the stated time-frame, unused, unopened and have not been removed from the original packaging. For reasons of health and hygiene, we are unable to accept returns on brushes. We cannot accept cosmetics which have been opened, tested or partially used. This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected. If you do receive a Faulty or Incorrect Product, please Contact Us immediately. Additional non-returnable items: Gift cards, downloadable software, some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your return item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t yet received a refund yet, first check your bank account again, or original method of payment. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted and complete. If you have done all of this and you still have not received your refund yet please contact us at